For Christmas, Erin’s best friend Kristin bought Isaac a Mega Bloks Cat 3-in-1 Ride On. There was only one problem with it. It didn’t work.
I replaced the batteries, pushed the buttons and still, no dice. So I contacted the company Kristin bought it through and they sent out another one and told me to hang on to the original (she said they had 3 weeks to ask for it back). The new one arrived and…didn’t work.
At this point Isaac was getting annoyed at his Ride On because he loved pushing the buttons, but didn’t love the part where it didn’t make noise. And it was frustrating me because, seriously, two broken ones??? You’d think they’d check them before they shipped them out to me.
So I pulled out the big gun and contacted Mega Bloks directly. They said I needed to ship the broken one we just received and they’d replace it and refund the shipping cost. I went down to the post office and mailed the truck back to them. When I found out how much shipping to them would cost ($48.75 since they were in Canada!), I called to make sure they would reimburse that, as that’s more than what a new one costs most places online. They said they would, so I shipped it off.
A little while later a new Ride On came in the mail and we had a functioning toy for Isaac. And he loves it.
It can’t go outside in the grass because the front end is too low and will get caught up on everything (also it was enough of a pain to get a working one, I’m not going to let it get rained on), but since we have 2 now, the non-functioning one can stay outside. He’ll hop on his “truck” and drive it around, or push it from behind and get a big kick out of it. We’re having to work with him on not slamming it into walls or cabinets, but he’ll get it eventually.
All told it took about 2 months, numerous phone calls and emails and $48.75 (that we just received a check for) to get him his Christmas present. Ah, the things we’ll do for our children.